![]() Use the scroll bar to navigate through the conversation. To inspect a specific transcript, click on a transcript conversation item in the list, and the transcript details will be displayed on the right-hand side in a conversation panel. Reset button appeared after selecting Virtual Agent as an only source. ![]() ![]() It will appear as soon as you have some filter with a non-default value. You can reset local filters by clicking the "Reset" button. List of Steps opened by the filter button (marked red) Reset local filters ¶ To further refine your search results to include only conversations that contain a specific step,Ĭlick on the search panel and select a step from the list. Clicking on "Last message" sorts the listed transcripts alternately, according to the newest/oldest entries.Clicking on 'Message count' will sort the listed transcripts alternately by increasing/decreasing order.Transcript Explorer provides a sorting function for "Message count" and "Last message". and you will get a list of all messages that match your search criteria. When global filter options and local filter options are set, enter a key phrase like "booking", "cancel", "schedule", "message" or "appointment" etc. To limit the results to a conversations containing certain Step, see the Contains Step filter section. You can limit the results to a conversations containing a specific number of messages using "Message count" filters.For example, when selecting Agent messages and toggling Negate, all data will be analyzed except for the Agent-message data. All filter options except the selected one will be analyzed.
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